DELIVERY
Delivery quoted on our products is for Mainland England, Wales and lowlands of Scotland only.
Other areas such as the Isle of Man, Orkney Isles, Channel Isles, Northern Ireland and The Highlands of Scotland may attract an additional charge.
This charge may vary between £10 to £15. If in doubt please Contact Us.
Southern Ireland, Europe and International costs can vary between £45.00 and £100.00 depending on item size and weight - please contact for a firm quote 01702202155
We will endeavour to dispatch the item as quickly as possible, 90% of all items are dispatched the next working day after payment is made but some times delays do occur so please allow up to 7 WORKING DAYS.
If you wish to purchase multiple items please feel free to contact us and we will do our best to reduce the Post and Package charges.
Our business is set up to provide the best in customer service and whilst we mainly deal in the United Kingdom we will supply overseas.
If you live outside the UK and are interested in our products please contact us and we will obtain a quote to send the product.
PLEASE NOTE: When your item is dispatched an email will be sent to you to advise. A signature will be required by the courier service and 2 attempted deliveries will be made. If you have not received your order within 5 days of receiving the dispatch email we sent please contact us. If the item is returned to us by the courier we will have to charge for delivery again.
How to Pay
We accept most major Credit or Debit Cards, PayPal, Cheques and Postal Orders. Please make Cheques and Postal order payable to Active Scale Models.
Payment must be made within 7 days of committing to buy. After this time your order will be cancelled and a Non Payment Dispute raised.
Making your payment is easy:-
TO PAY BY CARD OR PAYPAL
Simply commit to buy the item and follow the checkout instructions. After confirming your address details you will have the option to pay by Credit Card via a secure checkout system online or by Paypal.
If you prefer to pay over the phone please follow the information below
TO PAY OVER THE PHONE
If you prefer to pay over the phone with a debit or credit card instead of using the checkout, please call us on
01702 202155
TO PAY BY CHEQUE
Please make your cheque payable to Active Scale Models and post to
Active Scale Models
45 Southview Rd
Hockley
Essex SS5 5DY
Returns
RETURNS POLICY
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 28 days and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
There are some products we are unable to refund or exchange
CANCELLATION OF MADE TO ORDER PRODUCTS
Should you wish to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 50% of the full selling price. In respect of made-to-order products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions
Terms
IMAGES
Whilst we endeavour to show actual images of the product you will be supplied, from time to time this is not possible therefore some products may vary slightly in style, colour and finish to those shown. In some instances for example; bodies the image is for display purposes only.
SPECIFIC CAR PARTS
We are unable to offer a refund or exchange
DELIVERY CHARGES
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Delivery quoted on our products is for Mainland England, Wales and lowlands of Scotland only.
Other areas such as the Isle of Man, Orkney Isles, Channel Isles, Northern Ireland and The Highlands of Scotland may attract an additional charge.
This charge may vary between £10 to £15. If in doubt please Contact Us.
Southern Ireland, Europe and International costs can vary between £45.00 and £100.00 depending on item size and weight - please contact for a firm quote 01702202155
We will endeavour to dispatch the item as quickly as possible, 90% of all items are dispatched the next working day after payment is made but some times delays do occur so please allow up to 7 WORKING DAYS.
If you wish to purchase multiple items please feel free to contact us and we will do our best to reduce the Post and Package charges.
Our business is set up to provide the best in customer service and whilst we mainly deal in the United Kingdom we will supply overseas.
If you live outside the UK and are interested in our products please contact us and we will obtain a quote to send the product.
PLEASE NOTE: When your item is dispatched an email will be sent to you to advise. A signature will be required by the courier service and 2 attempted deliveries will be made. If you have not received your order within 5 days of receiving the dispatch email we sent please contact us. If the item is returned to us by the courier we will have to charge for delivery again.
How to Pay
We accept most major Credit or Debit Cards, PayPal, Cheques and Postal Orders. Please make Cheques and Postal order payable to Active Scale Models.
Payment must be made within 7 days of committing to buy. After this time your order will be cancelled and a Non Payment Dispute raised.
Making your payment is easy:-
TO PAY BY CARD OR PAYPAL
Simply commit to buy the item and follow the checkout instructions. After confirming your address details you will have the option to pay by Credit Card via a secure checkout system online or by Paypal.
If you prefer to pay over the phone please follow the information below
TO PAY OVER THE PHONE
If you prefer to pay over the phone with a debit or credit card instead of using the checkout, please call us on
01702 202155
TO PAY BY CHEQUE
Please make your cheque payable to Active Scale Models and post to
Active Scale Models
45 Southview Rd
Hockley
Essex SS5 5DY
Returns
RETURNS POLICY
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 28 days and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
There are some products we are unable to refund or exchange
CANCELLATION OF MADE TO ORDER PRODUCTS
Should you wish to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 50% of the full selling price. In respect of made-to-order products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions
Terms
IMAGES
Whilst we endeavour to show actual images of the product you will be supplied, from time to time this is not possible therefore some products may vary slightly in style, colour and finish to those shown. In some instances for example; bodies the image is for display purposes only.
SPECIFIC CAR PARTS
We are unable to offer a refund or exchange
DELIVERY CHARGES
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.